Frequently Asked Questions
Instead of attempting repairs on your own, please contact a professional to avoid injury or further damage to your garage.
Residential Garage FAQ's
Bottom of door is not even
Cause: Frayed or broken cable
Solution: Replace worn hardware.
Cause: Jumped cable
Solution: Call Stapley Action to repair.
Door closes only if you hold in the wall button.
Cause: Misaligned, dirty or defective photo
Solution: Align, clean or replace if needed. (LiftMaster’s sensor eyes tilt up & down in the bracket as well as in & out.)
Cause: Bad sensor wire
Solution: Replace.
Door closes part way and reverses.
Cause: Broken cable
Solution: Call Stapley Action to replace cable.
Cause: Close force not properly adjusted
Solution: Adjust force.
Cause: Dry rollers, bearings
Solution: Lubricate.
Cause: Misaligned, dirty or defective photo eyes
Solution: Align, clean or replace if needed.
Cause: Track is bent
Solution: Straighten, adjust or replace track.
Cause: Worn cable drums
Solution: Call Stapley Action to replace worn drums.
Cause: Cable off drum
Solution: Call Stapley Action to repair.
Door is crooked.
Cause: Broken cable
Solution: Call Stapley Action to repair
Cause: Jumped cable
Solution: Call Stapley Action to repair.
Door is jammed.
Cause: Broken cable
Solution: Replace cable.
Cause: Track is bent.
Solution: Straighten, adjust or replace track.
Door opens slowly, or opener seems to be straining
Cause: Broken spring
Solution: Call Stapley Action to repair.
Cause: Faulty motor
Solution: Call Stapley Action to repair.
Door won’t close all the way
Cause: Broken cable
Solution: Replace cable.
Cause: Door binds in tracks
Solution: Adjust track spacing or trim molding. Replace any bent hinges.
Cause: Motor lost open/close limits or limits set incorrectly
Solution: Reset motor limits.
Door won’t open
Cause: Broken spring
Solution: Call Stapley Action to repair.
Cause: Track is bent
Solution: Straighten, adjust or replace track.
Cause: Faulty motor
Solution: Call Stapley Action to repair.
Door won’t stay open.
Cause: Spring has relaxed
Solution: Adjust spring or springs.
Loud bang before the door quit working
Cause: Broken spring
Solution: Replace spring.
Popping sound as door operates
Cause: Worn rollers
Solution: Replace rollers.
Cause: Dry spring
Solution: Lube spring
Cause: Possible damaged sections
Solution: Replace damaged sections
Remote will open but not close the door
Cause: Misaligned, dirty or defective photo eyes
Solution: Align, clean or replace if needed.
Scraping sound
Cause: End bearing plate tilted
Solution: Straighten, reinforce, file shaft, and replace bearing if needed.
Cause: Frayed cable
Solution: Call a professional.
Cause: Misaligned reinforcing strut
Solution: Space strut evenly on sections.
Squeaks
Cause: Dry rollers, bearings, hinges, springs
Solution: Lubricate.
Get Reliable Garage Door & Gate Solutions Today!
Don’t let a faulty garage door disrupt your day. Whether you need a brand-new installation, emergency repairs, or routine maintenance, Stapley Action Garage Door is here to help. Call us now to get started!
5-7 emergency or by appt