1. Bottom of door is not even
| Cause | Solution |
| Frayed Cable | Replace worn hardware. |
| Jumped Cable | Call Professional to repair. |
2. Door closes only if you hold in the push button.
| Cause | Solution |
| Misaligned, dirty or defective photo | Align, clean or replace if needed L.M. eyes tilt up & down in the bracket as well as in & out. |
| Bad external wire | Replace |
3. Door closes part way and reverses.
| Cause | Solution |
| Broken Cable | Replace cable. |
| Close force not properly adjusted | Adjust force. |
| Dry rollers, bearings | Lubricate. |
| Misaligned, dirty or defective photo eyes | Align, clean or replace if needed. |
| Track is bent. | Straighten, adjust or replace track. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
| Cable off drum | Call Professional to repair |
| Door obstructed | Clear opening of garage door |
4. Door is cocked.
| Cause | Solution |
| Broken Cable | Replace cable. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
5. Door is jammed.
| Cause | Solution |
| Broken Cable | Replace cable. |
| Track is bent. | Straighten, adjust or replace track. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
6. Door opens slowly, or opener seems to be straining
| Cause | Solution |
| Broken Spring | Replace spring. |
7. Door won’t close all the way.
| Cause | Solution |
| Broken Cable | Replace cable. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
| Door binds in tracks | Adjust track spacing or trim molding. Replace any bent hinges. |
| Limits off possible gear kit | Replace gear kit |
8. Door won’t open
| Cause | Solution |
| Broken Spring | Replace spring. |
| Track is bent. | Straighten, adjust or replace track. |
9. Door won’t stay open. On manual operation
| Cause | Solution |
| Spring has relaxed. | Adjust spring or springs. |
10. Loud bang before the door quit working.
| Cause | Solution |
| Broken Spring | Replace spring. |
| Possible Gear kit | Replace gear kit |
11. Popping sound as door operates.
| Cause | Solution |
| Worn Rollers | Replace rollers. |
| Dry spring | Lube spring |
| Possible damaged sections | Replace damaged sections |
12. Radio controls will open but not close the door.
| Cause | Solution |
| Misaligned, dirty or defective photo eyes | Align, clean or replace if needed. |
13. Rear support for upper track is broken.
| Cause | Solution |
| Broken Extension Spring | Call a professional. |
| Broken Extension Spring Cable | Call a professional. |
14. Scraping sound
| Cause | Solution |
| End bearing plate tilted | Straighten, reinforce, file shaft, and replace bearing if needed. |
| Frayed Cable | Call a professional. |
| Misaligned reinforcing strut. | Space strut evenly on sections. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
15. Squeaks
| Cause | Solution |
| Dry rollers, bearings, hinges | Lubricate. |
16. Programming HomeLink
RECOMMENDED STEP: (if any of the buttons are already programmed to work other units/devices, skip this step because it clears the memory of all 3 buttons)
To clear the memory of all three buttons in the HomeLink transmitter, hold down the two outside buttons (1 & 3, 2 being the one directly under the house logo/light) for approx. 20 seconds until the red light begins to flash rapidly. Release both buttons.
Step 1
Be sure people and property, including yourself and your vehicle are NOT in the travel path of the garage door and that nothing will be struck when the door attempts to close or open !
- Turn your vehicle’s ignition to the “Run” (or “accessory”) position.
- Hold the transmitter 1 – 3 inches away from the HomeLink buttons in you vehicle (do not block your view of the HomeLink indicator light)
- Simultaneously press the transmitter button and the HomeLink button you wish to program (you may need two hands). Hold both buttons pressed until the indicator light changes from a slow flash to a rapid flash.
- Rapid flashing indicates successful programming – Release both buttons (HomeLink and transmitter)
- Press and hold the newly programmed HomeLink button,
- If the indicator light is solid (not flashing) your garage door should now activate and you are complete. There is no need for Step 2
- If the indicator light flashes for 2 seconds before turning solid (not flashing) your garage door opener is rolling code technology and you must continue Step 2 of these instructions.
Step 2 – Only perform the following steps after successfully completing Step 1.
A second person will make the following steps quicker and easier. Be sure people and property, including yourself and your vehicle are NOT in the travel path of the garage door and that nothing will be struck when the door attempts to close or open !
- Locate the “Learn” (or “Smart”) Button on the motor-head unit of your garage door opener. (This button is normally located on the back side, near the hanging wire antenna. Consult your manual for exact location.)
- Fully press and quickly release the “Learn” Button (holding this button pressed for too long will erase all existing transmitters and keypads and they will need to be reprogrammed into the unit)
- Within 30 seconds of pressing the “Learn” Button, return to the vehicle. Press the desired HomeLink button for 2 seconds, then release. Repeat this one step up to 3 times.
Your Garage door opener should now activate with a single press of the HomeLink button