Frequently Asked Questions

Cause: Frayed or broken cable
Solution: Replace worn hardware.

Cause: Jumped cable
Solution: Call Stapley Action to repair.

Cause: Misaligned, dirty or defective photo
Solution: Align, clean or replace if needed. (LiftMaster's sensor eyes tilt up & down in the bracket as well as in & out.)

Cause: Bad sensor wire
Solution: Replace.

Cause: Broken cable
Solution: Call Stapley Action to replace cable.

Cause: Close force not properly adjusted
Solution: Adjust force.

Cause: Dry rollers, bearings
Solution: Lubricate.

Cause: Misaligned, dirty or defective photo eyes
Solution: Align, clean or replace if needed.

Cause: Track is bent
Solution: Straighten, adjust or replace track.

Cause: Worn cable drums
Solution: Call Stapley Action to replace worn drums.

Cause: Cable off drum
Solution: Call Stapley Action to repair.

Cause: Broken cable
Solution: Call Stapley Action to repair

Cause: Jumped cable

Solution: Call Stapley Action to repair.

Cause: Broken cable
Solution: Replace cable.

Cause: Track is bent.
Solution: Straighten, adjust or replace track.

Cause: Broken spring
Solution: Call Stapley Action to repair. 

Cause: Faulty motor
Solution: Call Stapley Action to repair.

Cause: Broken cable
Solution: Replace cable.

Cause: Door binds in tracks
Solution: Adjust track spacing or trim molding. Replace any bent hinges.

Cause: Motor lost open/close limits or limits set incorrectly
Solution: Reset motor limits.

Cause: Broken spring
Solution: Call Stapley Action to repair.

Cause: Track is bent
Solution: Straighten, adjust or replace track.

Cause: Faulty motor
Solution: Call Stapley Action to repair.

Cause: Spring has relaxed
Solution: Adjust spring or springs.

Cause: Broken spring
Solution: Replace spring.

Cause: Worn rollers
Solution: Replace rollers.

Cause: Dry spring
Solution: Lube spring

Cause: Possible damaged sections
Solution: Replace damaged sections

Cause: Misaligned, dirty or defective photo eyes
Solution: Align, clean or replace if needed. 

Cause: End bearing plate tilted
Solution: Straighten, reinforce, file shaft, and replace bearing if needed.

Cause: Frayed cable
Solution: Call a professional.

Cause: Misaligned reinforcing strut
Solution: Space strut evenly on sections.

Cause: Dry rollers, bearings, hinges, springs
Solution: Lubricate.